Blog: How ChatGPT Is Reshaping the Way People Search. And What Marketers Should Do About It
A new study from OpenAI analyzed over 1.5 million ChatGPT conversations between May 2024 and June 2025. The findings? People aren’t just typing queries into Google anymore, they’re starting conversations with AI. And that shift is already changing how brands get discovered, trusted, and chosen.
Here’s what mid-market marketers need to know and do now.
Table of Contents
ChatGPT Gets Personal: The Data
By mid-2025, ChatGPT reached 700 million weekly users, exchanging over 18 billion messages every week. What started as a tool for work has quickly become a personal assistant for everyday life.
Here’s what the data shows:
- 73% of ChatGPT chats are now personal, not professional
- Users under 26 make up nearly half of all chats
- Women slightly outnumber men among active users
- The top use cases?
- Practical guidance: 28% (how-to help, self-care, health)
- Writing support 28% (drafting, editing)
- Seeking information: 21% (e.g. “How do I bake sourdough bread at home?”)
Meanwhile, just 2% of ChatGPT conversations are about purchasable products. Yes, 2%.
From the Washington Post:
Reading between the lines
This isn’t just a channel shift. It’s a behavior shift.
People are asking for help, not just results. They’re starting conversations, not clicking ads. And AI platforms like ChatGPT are becoming the first stop for information, especially with Gen Z.
Expect clicks and website traffic to continue declining as more people seek advice and guidance from AI Chatbots. Start building visibility on ChatGPT today, but don’t ignore traditional search. 95% of ChatGPT users also use Google. Google still owns high intent lower funnel purchase behavior, though this could change quickly as AI agents play a bigger role in purchases.
This is evidence that the modern buyer’s journey is more complex, marketing funnels are broken and brand visibility across traditional and AI search should be a priority for marketers.
What This Means for Marketers
- SEO is now search everywhere optimization. If 1 in 4 chats are information-seeking, your brand needs to be “the answer” across traditional and AI search. That means structured content, clear FAQs, and digestible copy that AI can crawl. By showing up at every stage of the user journey, you can boost the chances of users choosing your brand.
- Be the Helpful Guide. People want practical advice. How-to guides, calculators, and listicles are no longer just top-of-funnel bait, it’s how you get included in AI responses.
- Prepare for AI-Assisted Customers. Platforms like ChatGPT are scanning reviews, forums, and brand mentions to shape recommendations. If you’re not showing up on trusted third-party sites or in communities like Reddit, you’re already behind. Make sure your brand is in the mix and say something worth repeating.
Bottom line: Consumers are no longer just browsing and scrolling as more people have conversations with AI chat bots. Brands that become the most helpful “answer” will win market share as AI plays a bigger role in the consumer journey.
