Week of January 30

A Big Week for Google, AI Search, and Performance Media

Insight #1

The Qual vs. Quant Divide Is Collapsing

GenAI is turning unstructured human data into performance-grade insight.

What’s the News:

MarTech reports that the long-standing “qual vs. quant” trade-off is disappearing. With GenAI and LLMs, marketers can now synthesize large volumes of messy, human data — reviews, support chats, social posts, call transcripts — using computational abduction. This allows qualitative insight to be analyzed at scale and directly tied to performance outcomes, eroding the traditional separation between insight and activation.

Why It Matters:

Qualitative data no longer needs to live in slow, siloed research workflows. When mined continuously, unstructured inputs can fuel hypothesis generation, audience targeting, and creative strategy — then be validated through experimentation, lift tests, and MMM. This shortens insight-to-action cycles and changes how teams are structured, shifting planners from “qual vs. quant” roles to AI-literate decision-makers.

Silverback's POV

Marketers should:

Use LLMs to mine reviews, chats, social, and CX data weekly to generate testing hypotheses

Validate those insights through experiments, attribution, and incrementality — not one-off qual studies

Push for deeper client data access (performance, spend, CX signals) to make this operational

Upskill strategy teams to prompt, sample, and QA AI outputs that directly inform media and creative decisions

Insight #2

LLM Search Looks a Lot Like Traditional Search — Especially for Local

Keyword behavior still dominates when users are ready to act.

What’s the News:

New data shows that when people use ChatGPT to find local providers, search behavior skews heavily keyword-based.

  • 69% of searches were keyword-focused
  • 25% used natural language
  • 6% were hybrid
    Additionally, 45% of users searched using just one prompt, and when searching for local services, the average user only used 2.1 prompts.

Why It Matters:

LLMs are already part of the local discovery journey. If your brand doesn’t appear in early AI responses — especially for high-intent, keyword-style queries — you effectively don’t exist to that user at the moment of decision.

Silverback's POV

Marketers should:

Treat AI search visibility as a full-funnel problem, not just an awareness play

Optimize for short, keyword-driven prompts that signal high purchase intent

Balance natural-language content for upper funnel discovery with direct, structured content for decision-stage queries

Ensure local service pages clearly communicate relevance, trust, and differentiation to LLMs

Insight #3

Google Brings Personal Intelligence Into AI Mode

Search personalization is expanding far beyond keywords and location.

What’s the News:

Google is expanding Personal Intelligence into AI Mode, allowing users to connect Gmail and Google Photos to power more personalized search results. This builds on existing personalization (location, search history) by incorporating emails, prior purchases, and personal context — highlighting Google’s ecosystem advantage over competitors like OpenAI.

Why It Matters:

AI search results are increasingly shaped by first-party data signals that brands don’t directly control, but do influence. Google’s ability to draw from its ecosystem accelerates mass adoption and raises the bar for how deeply brands must understand and serve their customers.

Silverback's POV

Marketers should:

Audit emails and owned content to ensure they’re scannable, structured, and LLM-friendly

Assume prior purchases and brand interactions are inputs into AI Mode recommendations

Move beyond broad personas and dig into real customer behaviors, lifestyles, and motivations

Design content ecosystems that clearly signal who your brand is best for, not just what you sell

Insight #4

Google Demand Gen Adds AI Creative + Competitive Intelligence

Performance creative is becoming comparative by default.

What’s the News:

Google’s November Demand Gen updates introduced AI-powered image and video enhancements, Pathmatics competitive creative intelligence, and built-in A/B experimentation. Early adopters are reporting conversion lifts of 20% or more, signaling meaningful performance upside from AI-assisted creative iteration.

Why It Matters:

Creative strategy is shifting from intuition-led ideation to data-informed design. Marketers can now analyze competitor creative patterns, use them as a starting point, and let Google’s AI optimize faster than manual workflows ever could.

Silverback's POV

Marketers should:

Use Pathmatics to identify top-performing creative themes across category competitors

Translate those insights into initial Demand Gen concepts rather than starting from a blank slate

Rely on Demand Gen experimentation tools to uncover performance-driving variations

Test whether Google’s AI editing tools can outperform manual optimization as YouTube and Demand Gen investment scales

Insight #5

YouTube Expands Shoppable Ads on Connected TV

Commerce and CTV continue to converge.

What’s the News:

YouTube is now using Google’s Demand Gen to serve shoppable CTV ads, enabling viewers to purchase products directly from their TV screens. This expansion builds on strong momentum: 31.2% of U.S. marketers rate CTV as “very effective,” and 69% of CTV viewers say they want shoppable features like QR codes.

Why It Matters:

CTV is no longer just an awareness channel. YouTube’s scale in digital video, combined with interactive commerce features, positions shoppable CTV as a measurable, performance-capable format — especially for brands targeting younger, action-oriented audiences.

Silverback's POV

Marketers should:

Test shoppable CTV formats as part of a commerce-driven video strategy

Use QR codes to bridge lean-back viewing with immediate action

Prioritize YouTube for scalable shoppable CTV pilots given its dominance in digital video

Explore Demand Gen as a way to connect creative, commerce, and performance in one workflow

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